Mortgage Help for Homeowners Impacted by the Coronavirus

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Homeowners FAQs
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​Fannie Mae, Freddie Mac (the Enterprises) and the Federal Home Loan Banks are taking steps to help people who have been impacted by the coronavirus.   If your ability to pay your mortgage is impacted, and your loan is owned by Fannie Mae or Freddie Mac, you may be eligible to delay making your monthly mortgage payments for a temporary period, during which:

  • You won’t incur late fees.
  • You won’t have delinquencies reported to the credit bureaus.
  • Foreclosure and other legal proceedings will be suspended

If you have trouble catching up at the end of this temporary relief period, additional assistance may be available.  You can work with your servicer to resume making a mortgage payment.  Or if you need additional assistance, you can work with your servicer on other foreclosure prevention options to keep your home.

Contact your mortgage servicer (the company where you send your monthly payments) as soon as possible to let them know about your current circumstances. The telephone number and mailing address of your mortgage servicer should be listed on your monthly mortgage statement.

FHFA Announcements

FHFA Authorizes Loan Processing Flexibilities for Fannie Mae and Freddie Mac Customers (3/31/2020)
Prepared Remarks of Dr. Mark A. Calabria, Director of FHFA, at Financial Stability Oversight Council (FSOC) Principals Meeting (3/26/2020) 
FHFA Moves to Provide Eviction Suspension Relief for Renters in Multifamily Properties (3/23/2020)
FHFA Directs Enterprises to Grant Flexibilities for Appraisal and Employment Verifications (3/23/2020)
FHFA Authorizes the Enterprises to Support Additional Liquidity in the Secondary Mortgage Market  (3/23/2020)​
FHFA Suspends Foreclosures and Evictions for Enterprises During National Emergency (3/18/2020)
Statement from FHFA Director Mark Calabria on Coronavirus (3/10/2020)

Fannie Mae and Freddie Mac Announcements and Resources

Fannie Mae
Fannie Mae Provides Assistance to Help Renters Impacted by COVID-19 Stay in Their Apartments(3/24/2020)
Fannie Mae Assistance Options for Homeowners Impacted by COVID-19 (3/18/2020)
Lender Letter(3/18/2020)

Freddie Mac
Freddie Mac Announces Nationwide COVID-19 Relief Plan Affecting More than 4 Million Multifamily Apartment Renters (3/24/2020)
Freddie Mac Announces Enhanced Relief for Borrowers Impacted by COVID-19 (3/18/2020)
Guide Bulletin (3/18/2020)

Fannie Mae Consumer Resources
Freddie Mac Consumer Resources


Federal Home Loan Bank Member Resources 

FHFA announced that it will not object to the 11 Federal Home Loan Banks (FHLBanks) allowing residential mortgage loans in forbearance to be used as collateral for advances to members during the COVID-19 crisis.  To be eligible, FHLBanks must confirm that members seeking the advances have extended forbearance to the borrowers and are not requiring the borrowers to make payments on the pledged mortgage loans. This flexibility will remain in effect for the duration of any forbearance assistance provided by the individual mortgage lenders. FHFA also said the FHLBanks may accept e-signatures for short-term payment deferral agreements on loans pledged to the Bank during this crisis.

See below links for other announcements and coronavirus-related resources from the FHLBanks:

​Atlanta Boston Chicago
​Cincinnatti Dallas Des Moines
Indianapolis ​​​ New York Pittsburgh
San Francisco ​Topeka

Other Resources

The Department of Housing and Urban Development
For further information about your FHA-insured mortgage, contact the National Servicing Center at 877-622-8525. For other questions, contact the FHA Resource Center at 800-CALL-FHA (5342). For a list of HUD-approved housing counselors, go to: or call 800-569-4287.

The Department of Veteran Affairs
Veterans who have questions regarding their home loans should contact VA’s home loan program toll free number, 877-827-3702, to speak with a Loan Technician.

Veterans whose homes have ever been modified with VA Specially Adapted Housing grant funds, should also contact VA at 877-827-3702 to speak with our staff.

The Consumer Finance Protection Bureau
The Consumer Finance Protection Bureau (CFPB) is committed to providing consumers with up-to-date information and resources to protect and manage their finances during this difficult time as the situation evolves.

Beware of Scams

During times of crisis, there is an increased risk of scams and fraud. Protect yourself by asking questions, reading the materials provided to you, and avoiding any solicitations requiring up-front cash payments. If you think you may have been a victim of a scam, contact the U.S. Department of Justice Disaster Fraud Hotline at 866-720-5721.